Frequently Asked Questions
Providers & Education
Bumo places a great emphasis on selecting and onboarding providers. Through our BumoTrust process (read here), Bumo is committed to curating providers that align with our core values of safety and trust, curriculum and experience, compassion and care.
Almost all Bumo providers are licensed locations. Licensed exempt locations must adhere to strict guidelines that allow a licensed exempt status.
We understand that every family and child gravitate towards different types of educational experiences and philosophies. Therefore, our providers represent a wide range of learning styles and pedagogy from Montessori to STEM-based learning.
Cancellations and Booking
Families must cancel at least 72 hours before the start of their session in order to receive CareCredit that can be applied to future sessions. Rescheduling a session within 72 hours is treated as a cancellation of the original session and will not be eligible for CareCredit.
Any cancellation within 72 hours is not eligible for a refund for whatever reason, so most parents who cancel within the timeframe understand they forfeit the session when they are sick.
We ask that any children or staff showing signs of illness, including but not limited to cough, fever, and runny noses, not come into the space. Regarding COVID, if a child or staff tests positive, we do not allow them in the space until they test negative and show no signs of illness. We, unfortunately, cannot honor any make-up as well.
You can book as little or as much as you need. Some parents can book a half day – some a full day. Some mornings, some evenings. You can book once one month and 10 days the following month.
Here is our standard list of what to bring but each of our providers have their own specific items that they request you to bring:
Toddlers and Preschoolers (24mo+)
- Water bottle
- Sunscreen
- Change of clothes (2 sets ideally).
- Diaper cream (if needed)
- Pull-ups
- Wipes
- A fitted crib sheet for cots
- Small thin, throw blanket
- Sleep roll instead of fitted sheet and blanket
- Skin creams or medication (if needed)
- Nut-free lunch and snack
- A bag/backpack to hold all belongings
- Shoes (closed-toe/ no sandals/ no slides)
Infants and Babies (2mo-23mo)
- Water bottle
- Sunscreen
- Change of Clothes (3 sets ideally).
- Diaper cream (if needed)
- Diapers
- Wipes
- Sleep sack (no blankets are allowed)
- Milk Bottles already pre-made (We do not mix bottles. They need to be premixed)
- Skin creams or medication (if needed)
- Pacifier (optional)
- Shoes (closed-toe/ no sandals/ no slides)
- A bag/ backpack to hold all belongings
- Their schedule for the day
*PLEASE LABEL EVERYTHING!*
In-Home Licensed
- Licensing Paperwork: https://bumo.com/licensing-form
- Immunization Record: Emailed to licensing@bumo.com.
In-Center Licensed
- Licensing Paperwork: https://bumo.com/licensing-form
- Physician Report: https://bumo.com/doctor
- Immunization Record: Emailed to licensing@bumo.com
Yes! Children tend to have matching items, so labeling is so important.
Food and Nutrition
Every location is different so please look on each provider’s profile to see if they provide a snack. You can always bring your own.
Typically meals cannot be reheated.
You can pack them however you like but please make sure formula is mixed and bottled and breast milk is bottled. Providrs cannot mix formula.
Absolutely no tree nuts. If your child has allergies, please note it on child’s profile and please err on the side of caution and always let the provider know at drop off.
Paperwork
- There is no contract or commitment.
- You pay for what you need when you need it.
Yes! You have to complete the family information form and licensing paperwork you must complete.
- Licensing Paperwork: https://bumo.com/licensing-form
- Physician Report: https://bumo.com/doctor
- Immunization Record: Emailed to licensing@bumo.com
No! We can transfer the paperwork. However, you may be asked for additional paperwork such as COVID Waiver, Photo/Video Release, etc.
Yes! The infant forms expire every 90 days, and the *physician report is every year.
*Physician Report expires on the year after the last date of a physician, not the date of form completion*
NO! You can book as long as the paperwork is received before the start of the session booked.
Please call us at 650-689-3043 or email us at licenisng@bumo.com – Some locations may have grace periods! The paperwork that is 100% required before the session, no matter what, is Immunization Record and Licensing!
- Licensing Paperwork: https://bumo.com/licensing-form
- Immunization Record: Emailed to licensing@bumo.com
Fees & Payments
Actually booking fees vary by location.
Yes, we do! We use Affirm Payment Solutions. You can pay as little as $30/month. No credit check! Learn more about Affirm here.
Yes! We offer CareCredit – essentially, it’s like buying a gift card with more money than what you paid. https://bumo.com/care-credit/
Yes! We recommend purchasing CareCredit for your FSA!
- Bumo’s CareCredit package offers both financial relief and peace of mind.
- Easily pay for daycare, preschool, summer camps, and more using pre-tax dollars.
- Make the most of your Dependent Care FSA by utilizing Bumo’s seamless reimbursement processes.
Vaccinations/Immunizations
Standard immunization is required per licensing guidelines. However, COVID vaccination requirements vary by provider. Most providers do not require them.
Typically – YES! Please call/text us at 650-689-3043 – we will schedule the tour!
We do not offer original payment refunds. However, if you cancel 72 hours before the start of their session, you will receive CareCredit, which can be applied to future sessions.
Other
Typically – YES! Please call/text us at 650-689-3043 – we will schedule the tour!
We do not offer original payment refunds. However, if you cancel 72 hours before the start of their session, you will receive CareCredit, which can be applied to future sessions.